Privacy Policy regarding the processing of personal data
We generally collect your personal data directly from you, so you have control over the type of information you give us. By way of example, we receive information from you as follows:
- When you create an account on www.jtgroup.ro you send us: e-mail address, name and surname, mobile phone number, delivery addresses, alternative e-mail address, bank card details, etc.;
- When you place an order, you provide us with information such as: desired product, name and surname, delivery address, billing details, payment method, phone number, bank card details, etc.
We do not collect or otherwise process sensitive data, included by the General Data Protection Regulation in special categories of personal data. We also do not wish to collect or process data of minors under the age of 16.
What are the purposes and grounds of the processing
We will use your personal data for the following purposes:
For the provision of JT GRUP OIL SA services for your benefit.
This general purpose may include, as appropriate, the following:
a) Account creation and administration within the JT GRUP OIL SA website;
b) Order processing, including their receipt, validation, dispatch and invoicing;
c) Solving cancellations or problems of any nature related to an order, goods or services purchased;
d) Providing support services, including providing answers to your questions regarding your orders or JT GRUP OIL SA goods and services
The processing of your data for these purposes is in most cases necessary for the conclusion and execution of a contract between JT GRUP OIL SA and you. Also, certain processing subsumed for these purposes is required by applicable legislation, including tax and accounting legislation.
To defend our legitimate interests
There may be situations where we will use or share information to protect our rights and business. These may include:
– Protection measures of the website and users of the JT GRUP OIL SA platform against cyber attacks:
– Measures to prevent and detect fraud attempts, including the transmission of information to the competent public authorities;
– Measures to manage various other risks.
The general basis for these types of processing is our legitimate interest in defending our commercial activity, it being understood that we ensure that all measures we take ensure a balance between our interests and your fundamental rights and freedoms.
Also, in certain cases we base our processing on legal provisions such as the obligation to ensure the protection of goods and valuables provided by the applicable legislation in this matter.
How long we keep your personal data
As a general rule, we will store your personal data as long as you have an account on the JT GRUP OIL SA platform. You may request that we delete certain information or close your account at any time, and we will comply with such requests, subject to the retention of certain information including after account closure, where applicable law or our legitimate interests require it.
To whom we transmit your personal data
As appropriate, we may transmit or provide access to certain of your personal data to the following categories of recipients:
– courier service providers;
– payment/banking service providers;
– marketing / telemarketing service providers;
– market research service providers;
– insurance companies;
– IT service providers;
- other companies with which we can develop joint programs for offering our goods and services on the market.
If we are under a legal obligation or if it is necessary to defend a legitimate interest, we may also disclose certain personal data to public authorities.
We ensure that access to your data by third parties under private law is carried out in accordance with the legal provisions on data protection and information confidentiality, based on contracts concluded with them.
How we protect the security of your personal data
We are committed to ensuring the security of personal data by implementing appropriate technical and organizational measures in accordance with industry standards.
The transmission of your personal data is done using state-of-the-art encryption algorithms and we store them on secure servers, ensuring data redundancy at the same time.
To make payments, we use the services of the PayU payment processor. Any payment information is encrypted, using HTTPS technology with TSL 1.2 encryption.
Despite the measures taken to protect your personal data, we draw your attention to the fact that the transmission of information over the Internet, in general, or through other public networks, is not completely secure, and there is a risk that the data will be seen and used by third parties unauthorized parties. We cannot be responsible for such vulnerabilities of systems that are not under our control.
What rights do you have?
The General Data Protection Regulation recognizes a number of rights in relation to your personal data. You can request access to your data, correct any mistakes in our files and/or object to the processing of your personal data. You can also exercise your right to complain to the competent supervisory authority or go to court. Where appropriate, you may also benefit from the right to request the erasure of your personal data, the right to restrict the processing of your data and the right to data portability.
More information about each of these rights can be obtained by consulting the table below.
In order to exercise your rights, you can contact us using the contact details set out above. Please note the following points if you wish to exercise these rights:
Identity. We take the privacy of all records containing personal data seriously. For this reason, please send us your requests regarding such records using the e-mail address office@jtgroup.ro. Otherwise, we reserve the right to verify your identity by requesting additional information aimed at confirming your identity.
Fees. We will not charge a fee to exercise any right in relation to your personal data, unless your request for access to the information is unfounded, repetitive or excessive, in which case we will charge a reasonable amount in such circumstances. We will inform you of any fees applied before we settle your claim.
Response time. We aim to respond to any valid requests within a maximum of one month, unless this is particularly complicated or you have made multiple requests, in which case we will respond within a maximum of two months. We will let you know if we need more than a month. We may ask if you can tell us exactly what you want to receive or what you are concerned about. This will help us act faster and shorten the response time to your request.
Third Party Rights. We must not comply with a request if it would adversely affect the rights and freedoms of other data subjects.
Claims. You have the right to lodge a complaint with the supervisory authority regarding the processing of your personal data. In Romania, the contact details of the supervisory authority for data protection are as follows:
The National Supervisory Authority for the Processing of Personal Data
G-ral Blvd. Gheorghe Magheru no. 28-30, Sector 1, postal code 010336, Bucharest, Romania
Telephone: +40.318.059.211 or +40.318.059.212;
Email: anspdcp@dataprotection.ro
